Introduction
Access to reliable transport is essential for independence, community participation, and accessing the supports you need. At Excellent Care Services, we provide NDIS-funded travel and transportation assistance to help you get where you need to go—safely, comfortably, and on time.
Whether you need support to use public transport, door-to-door transport in an accessible vehicle, or accompaniment to appointments and activities, our team is here to help you move through your community with confidence and ease.
What This Service Includes
Transport to Appointments
- GP visits and medical appointments
- Specialist consultations
- Allied health therapy sessions (OT, physio, speech therapy)
- Hospital visits and outpatient services
- NDIS planning and review meetings
Community Access Transport
- Support to attend social activities and recreational programs
- Transport to community events, festivals, and gatherings
- Shopping trips and personal errands
- Religious or cultural services
- Visiting friends and family
Education & Employment Transport
- Travel support to work or workplace training
- Transport to educational settings (TAFE, university, courses)
- Job interviews and career development activities
Public Transport Support
- Assistance navigating buses, trains, trams, and ferries
- Route planning and timetable support
- Building confidence using public transport independently
- Travel training to develop independent travel skills
Private Vehicle Transport
- Door-to-door transport in ECS vehicles
- Wheelchair-accessible vehicle options
- Support workers who can drive your personal vehicle (if appropriate)
- Safe transport for participants with complex mobility needs
Mobility Assistance
- Help with wheelchairs, walkers, or other mobility aids during travel
- Support with boarding and alighting vehicles or public transport
- Assistance with bags, shopping, or personal belongings
- Physical support for safe transfers and movement
Who This Service Is For
This support is ideal for NDIS participants who:
✓ Have difficulty using public transport independently due to physical, cognitive, or sensory disability
✓ Need assistance with mobility aids during travel
✓ Require accompaniment to feel safe and confident while traveling
✓ Cannot drive or access private transport
✓ Have Core Supports funding under “Assistance with Travel/Transport Arrangement” in their NDIS plan
✓ Want to build skills and confidence for independent travel over time
How It Works
Step 1: Transport Needs Assessment
We discuss where you need to go, how often, what level of support you require, and any specific mobility or accessibility needs.
Step 2: Transport Plan Development
We create a transport schedule that aligns with your appointments, activities, and NDIS plan—ensuring reliable, timely support.
Step 3: Safe, Supported Travel
Your support worker provides transport assistance—either accompanying you on public transport or driving you in our accessible vehicles.
Step 4: Independence Building (Optional)
If your goal is to travel more independently, we can provide travel training to build your navigation skills, confidence, and problem-solving abilities.
Why Choose ECS for Transport Support
✓ Reliable & Punctual: We understand the importance of arriving on time—especially for medical appointments and scheduled activities
✓ Safety-Focused: Our drivers and support workers are trained in safe transport practices, manual handling, and mobility assistance
✓ Accessible Vehicles: We provide wheelchair-accessible vehicles to accommodate participants using wheelchairs, walkers, or mobility scooters
✓ Flexible Scheduling: Regular appointments or last-minute requests—we work hard to accommodate your transport needs
✓ Person-Centred Service: Whether you prefer quiet travel, conversation, or music, we match your preferences and comfort level
✓ Travel Training Available: We can teach you the skills to use public transport independently if that’s your goal
Frequently Asked Questions
Yes! Transport support covers medical appointments, community activities, social events, shopping, and personal errands.
Yes. We have accessible vehicles to accommodate participants using wheelchairs, mobility scooters, or other mobility aids.
In some cases, yes—if insurance and safety requirements are met. We'll assess this on a case-by-case basis.
Contact us to discuss. We may be able to arrange travel to regional or interstate locations for an additional fee (check NDIS pricing limits).
If your plan includes "Assistance with Travel/Transport Arrangement" funding under Core Supports, yes. Check your plan or speak with your Support Coordinator.
Where possible, we'll arrange for consistent support workers to build familiarity and trust.